TERMS AND CONDITIONS
Rates are subject to changes in the event of any tax alterations by the government or attraction admission amendments. All rates quoted in Tariff are in USD. Rate of exchange is subject to change due to currency fluctuations. Where payments are made in other than the prevalent local currency, the payer must be responsible for any shortfall in currency exchange.
SIMA TRAVEL & TOURS deserves the right to alter the hotel tariff and tour package rates as and when the hotels increase their rates.
RESERVATIONS AND CONFIRMATION
Enquiries or reservations for Tour Services must be through Sima Travel & Tours Sdn Bhd's Head Office. Maximum information is required in order to handle your reservations efficiently. Please advise exact:
Arrival/departure dates and flight details
Hotel, number/type of rooms and meals required
Names of clients in full with gender (Mr/Mrs/Miss etc)
All reservations request will be confirmed by telefax or e-mail.
Email : firstname.lastname@example.org
Contact : +603-4043 4366 (office)
+603-4043 1553 (fax)
+013-2045 431 (Hotline)
CONDITION OF PURCHASING FERRY/COACH/TRAIN/FLIGHT TICKETS
There will be a handling charge for the above.
TRANSFER IN AND FLIGHT DELAY
In case of flight delay where passengers are delayed for more than 2 hours or they have been put on a different flight, please ask your client to contact us via the airline or directly of such delay. This is because due to tight security at the airport, airlines will not release the information to us. There will be no refund if we are not notified of such changes.
Full payment must be received 14 days prior to your clients arrival. Failure to comply with this condition may result in the cancellation of all reservations without prior notice. If required, proforma invoice can be sent together with confirmation. Payment can be made by CASH/CHEQUE/TELEGRAPHIC to:
SIMA TRAVEL & TOURS SDN BHD
BANK: MAYBANK BERHAD
ADDRESS: Ground Floor, Jalan P. Ramlee,50250 Kuala Lumpur
SWIFT CODE: MBBEMYKLXXX
When making telegraphic transfers please advise us your date of remittance, your bankers and corresponding banks in Malaysia .
NOTE : 1) Foreign Bank drafts and personal cheques are strictly not accepted.
2) Any remittance made less than USD 3000 shall incur and a supplement bank transaction fees charge of USD35.00 per remittance.
3) There will be a supplement charge of 3% for credit card payments.
Sima Travel & Tours reserves the right to levy cancellation fees when such charges are levied by hotels, carriers, restaurants or any other suppliers. Charges may also be levied at the sole discretion of Sima Travel for planning, consulting and ancillary expenses incurred relating to services of a specialized nature or where cancellations are effected after confirmation.
All amendments must be received by email or telefax as proof to avoid misunderstandings. An amendment fee of MYR25.00/USD6.75 per amendment will be imposed for confirmed tours and reservation.
Kindly issue one voucher for all arrangements required to Sima Travel & Tours Sdn Bhd (AFTT). A copy of your itinerary should be enclosed with your voucher and these items must be received by SIMA at least 07 days prior to the arrival of your clients. Shoud your voucher stipulate services other than originally required for, we reserve the right to collect the cost of such services directly from the clients unless we receive the full payment for such additional services before they are provided.
CHILD FARE ( 02 - BELOW 12 YEARS OF AGE )
Please follow child policy as per the respective package clauses.
STANDARD OF SERVICE
SIMA TRAVEL & TOURS is committed to provide the highest possible standard of service within the limitations of the destinations involved.
All vehicles used by SIMA TRAVEL & TOURS are insured in accordance with local regulations. The insurance also included for SIMA clients.
SIMA TRAVEL & TOURS nor its servants or agents accept any responsibility for any losses, damages or expenses whatsoever for any loss or damage of any kind suffered by any clients as a result of any circumstances not attributable to the negligence of wilful default of SIMA TRAVEL & TOURS including any act or event beyond the control of SIMA TRAVEL & TOURS and its contractors.
SIMA TRAVEL & TOURS also reserves the right, without being liable for any loss or damage, to change the local tour itinerary with or without notice as long as it deems logical to do so.
There is no Value Added Tax or GST in Malaysia at the time of printing this tariff. All rates quoted in this tariff are inclusive of service charge and Government tax. SIMA TRAVEL & TOURS deserves the right to adjust, with or without notice, the rates accordingly to reflect any sudden increase in the amount of taxes payable.
All rates in this tariff are subject to the general conditions stipulated above, which supersedes all the conditions previously issued.
SIMA TRAVEL & TOURS deserves the right to amend or alter any of the general conditions from time to time.